Welcome to Sufol.my. These Terms & Conditions govern your use of our website and services. By accessing or using https://www.sufol.my (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

1. General Information

1.1 This website is owned and operated by Sufol Creations Sdn Bhd (202401023487 (1569336-U)), a company registered in Malaysia.
1.2 We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website constitutes your acceptance of the revised Terms.

2. Use of Website

2.1 You agree to use the Website for lawful purposes only and not to engage in any fraudulent, misleading, or harmful activities.
2.2 Unauthorized use of this Website may result in legal action under the Communications and Multimedia Act 1998 (CMA 1998) and other applicable Malaysian laws.

3. Orders & Payments

3.1 All orders placed on Sufol.my are subject to acceptance and availability.
3.2 Prices listed on the Website are in Malaysian Ringgit (MYR) and are subject to change without prior notice.
3.3 We accept payments via online banking, credit/debit cards, and other methods as indicated on the Website.
3.4 Full payment must be received before orders are processed and shipped.

4. Shipping & Delivery

4.1 Delivery services are available within Malaysia, Singapore, and selected international locations.
4.2 Estimated delivery times vary depending on your location and product availability.
4.3 We are not responsible for delays caused by couriers, customs clearance, or unforeseen circumstances.

5. Returns & Refunds

5.1 Our return and refund policy complies with Malaysia’s Consumer Protection Act 1999.
5.2 Products can only be returned if they are damaged upon arrival or defective, subject to proof and our verification process.
5.3 Refunds (if applicable) will be processed within 14 working days after the returned item is inspected.

6. Warranty Policy

6.1 All sofas and furniture purchased from Sufol are covered under warranty, subject to terms and conditions.
6.2 The warranty does not cover wear and tear, misuse, accidental damage, or modifications by the customer.

7. Intellectual Property

7.1 All content on this Website, including text, images, logos, and designs, is owned by Sufol Creations Sdn Bhd and protected under Malaysia’s Copyright Act 1987.
7.2 Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

8. Limitation of Liability

8.1 Sufol shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Website.
8.2 We make no warranties or guarantees regarding the accuracy, reliability, or availability of our Website and services.

9. Privacy & Data Protection

9.1 Your personal data is protected in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
9.2 We will not sell, share, or misuse your personal information beyond what is necessary to fulfill your orders and improve our services.

10. Governing Law & Jurisdiction

10.1 These Terms & Conditions are governed by the laws of Malaysia.
10.2 Any disputes shall be resolved in the courts of Malaysia.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
Email: inquiry@sufol.my
Phone: (+60) 4-424 1388
Address: Ground Floor, No. 177 & 178, Jalan Mawar 2, Taman Pekan Baru 08000 Sungai Petani, Kedah, Malaysia

Effective Date: 08th of January 2025